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2004 Calendar Year Gains & Losses 1/05

8.99%   S&P 500 APP 
1.98%   S&P 500 Monthly Averaged 
1.69%   S&P 500 Daily Averaged 
5.78%   S&P 500 Monthly 2% Cap Gain/Not Loss 
7.78%   S&P 500 Monthly 3% Cap Gain/Not Loss

 3.15%  Dow Jones Industrial APP 3.15%
-1.22%  Dow Jones Industrial Monthly Averaged 
-1.33%  Dow Jones Industrial Daily Averaged

17.00% Russell 2000 
5.01%  Russell 2000 Monthly Averaged
 8.59%  NASDAQ 


The Truth At Acute Angles 1/05
“Index annuities are fixed annuities providing the potential for more interest. Although they are sometimes incorrectly marketed as “stock market gains without the risk”, the reality is the index annuity is a safe money place and competes with CDs and other fixed annuities. Since the index utilized does not include reinvested dividends, neither does the index annuity; however, because index annuities protect both principal and credited interest, and do not share in possible index losses, they are still very competitive. Current law states index annuities are fixed annuities and not pseudo securities, which suits regulator needs. In 2005 I’m of the opinion the providers of index annuities will make many consumers happy about their purchase.”

The preceding paragraph is accurate, as far as it goes, about index annuities. If a consumer read the whole thing they might walk away thinking an index annuity is a fixed annuity that might do better than their CD, but won’t perform like a stock market instrument, which is the balanced idea I wished to convey. But oftentimes when one is quoted the original intent is edited and slanted to reflect the angle and agenda of the editor.

For example, if an aggressive index annuity marketer wanted to cite this with consumers the final quote might get parsed into something like ... Jack Marrion says “Index annuities...providing the potential for more interest...stock market gains without the risk...the index annuity is a safe money place ...protect both principal and credited interest and do not share in...index losses...providers of index annuities will make many consumers happy about their purchase.”

On the other hand, a financial writer with a dislike for insurance companies might say it this way...Jack Marrion opined “Indexannuities are...incorrectly marketed as “stock market gains without the risk”, the reality is the index annuity...competes...with...other fixed annuities...does not include reinvested dividends...share in index losses...Current law state index annuities are...pseudo securities...In 2005...the providers of index annuities will make many consumers...purchase.”

Or, if you are a public figure looking for headlines and planning on running for governor someday you might simply announce, Jack Marrion testified “Index annuities are...incorrectly marketed...possible...law...suits...I’m...happy...”

What all of this means is you need to be clear about what you say and whom you say it to. If the marketing department wants to use your words, request final approval on your quote. If a regulator calls and wants to talk with you the only statement to remember is “Hold on while I conference in my lawyer on the speakerphone”.

Dealing with the press is more difficult. Reporters from the general press are probably not going to report your comments in a favorable light. This is usually not because they hate annuities – although that is occasionally the case – but because of their background and their experience with financial industry spin.

The background of financial reporters is not typically finance, nor have they usually ever worked in the insurance industry. Most of their financial industry knowledge and contacts are from the security side of the street, and the people they approach to learn more about index annuities are the security people selling against index annuities. As I once remarked, asking security folks about the merits of non-security instruments is like asking a Red Sox fan what he thinks the Yankees chances are this year.

In addition, the reporter’s experience in talking with any financial industry interviewee is that the positive spin from the interviewee is so strong no wrong about any product is ever admitted, which tends to make the reporter a wee bit cynical about good news. So, the reporter is now writing about index annuities, a product of which they are not familiar, have only heard a sullied version of the facts whispered by direct competitors of the product, and all they expect to hear from proponents is a whitewashed version of very flattering partial truths. Then what is the best response when the media calls?

Hang up. Even if the reporter does not intend to slam index annuities because “bad news sells” the probable bias of the reporter – and the general defensive reaction observed when people are asked hard probing questions about areas like surrender charges or commissions – will not result in a favorable story. When I talk with reporters and detect the usual bias my whole goal is to try to turn the story’s slant from “index annuities suck” into “index annuities don’t stink too much”, and I am seldom even this successful. 

If you do talk to a reporter and after publication feel your remarks were misrepresented, do nothing, hopefully you have learned your lesson and will keep quiet next time. Do not challenge or attempt to correct the reporter or complain to the editor because you will simply dig yourself in deeper. Whether the reporter is right or wrong one thing is for sure, they always get the last word.

Index Annuity Myth #1 “You are going to earn an average 10% annual return” 1/05
If a prospect is told they can expect average annual returns of 10% or better from an index annuity an inordinate amount of faith has been placed on both the future of the stock market and the behavior of the carrier.

The Stock Market
There are many people counting on the future twenty years of the stock market looking like the preceding twenty. I hope they are right, but I also hope these optimists are aware of longer trends.

For the decade of the ‘80s the overall annual market return was 17.3%; for the decade of the ‘90s the overall annual market return was 17.8%. Wonderful market years. However, the actual investment returns – earnings growth plus dividends – of the companies behind the stocks were respectively 9.6% and 10.6%.1 In other words, in the ‘80s the hard-real-dollar company returns were 9.6%, but investors bid up these companies to expect 17.3% returns. Why did investors value the future returns of the company stocks so much higher than the real company financial results? Much of it was taking into account the overlooked value of the past.

The ‘50s and ‘90s experienced similar oversized stock market returns; 
the ‘50s were then followed by 20 years of below average results

The ‘70s were a rotten decade with the stock market producing an annual market return of 5.9%. But when the decade ended and investors looked back at the actual company earnings performance they saw average annual dividends and earnings growth of 13.4%! From a performance standpoint corporations had their best decade since the war years of the 1940s, but the pessimism of the ‘70s obscured this reality. The ‘80s investor saw that a tremendous amount of value had been left on the table from the previous decade and bid up the price of stocks, and this optimism carried over to the ‘90s, even though actual corporate investment returns for these two decades were essentially only average.

Investors tend to react when they perceive hidden value. The stock market return of last century’s ‘10s was roughly half that of actual corporate earnings for the decade; in reaction stock market returns of the roaring ‘20s were then 30% higher than corporate earnings. The same correlation is observed in the ‘40s where corporate earnings returned 14.9% but stock market returns were 8.6%; wherein investors in the ‘50s uncovered this value and bid up stock market returns to double that of actual corporate returns. And, as noted, the negative value relationship of the ‘70s was reversed in the ‘80s and ‘90s.

Perhaps of greater importance today would be observing stock market performance after the “go-go” decades. The first decade of the last century had higher stock market returns than corporate performance would justify and stock market returns of the next decade were lower than actual corporate performance. The ‘50s stock market outperformed earnings by almost two to one, but we then witnessed a twenty year period where the stock market under-performed corporate returns. Finally, at the close of the last century we concluded a 20-year period of exceptional stock market performance in which stock market returns were nearly double those of the corporate earnings on which they are based. The question now is “will there be a stock market reckoning as in times past?” To assume that since the new millennium bear market is now behind us that the stock market will continue to outperform may be stretching the laws of probability.

Carrier Behavior
But let’s assume that history does repeat and the next score of years generates the same stock market gains of the ‘80s and ‘90s. Would index annuities with double digit returns be the norm?

At anywhere near current rates index annuities won't average 10%+ returns

Alas, not at current rates. If you take the ten dozen index annuities currently on the market, plug in current rates, caps or spreads, and see how these would have hypothetically performed for their respective surrender periods during these two decades you find only a half dozen of them ever average doubly digit returns for their surrender period, and these six products only break 10% average returns on one, two or three occasions. In general, index annuity rates would need to be much, much higher to give most products even a faint chance of ever averaging 10% returns even in great stock markets.

This doesn’t mean you would never see a year with double-digit interest. Many crediting methods should observe double-digit return years, but the other years will drag the average below the 10% range. It might be supportable to say some index annuities may earn “a” 10% annual return, but using today’s index annuity rates and the recent stock market past to talk about averaging 10% index annuity returns is telling a fairy tale.

Happily Ever After
The main point is really not whether recent stock market performance will repeat or whether index annuity rates are high or low or will be higher or lower in the future. The main point is index annuities are designed to be competitive with other savings instruments, and they still are even at today’s rates and in an uncertain stock market.

1. “The Policy Portfolio in an Era of Subdued Returns” By John C. Bogle, June 5, 2003


 

Ethics Wars 2/05
I try to not get involved in ethical wars over fees and commissions. These are those battles where one producer or carrier takes the moral high ground over another because their product only has an 8% commission and the competitor has a 10% one. The problem is the superior morality is relative and disappears as soon as another product with a 6% commission is touted. Claiming the moral advantage is a difficult hill on which to remain a king.

A major index fund last year cut their already low management fee to 10 basis points because the industry leader offered a fee as low as 12 basis points for larger investors. Financial writers that had lionized the leader’s fund were now canonizing the new low-fee champ. The reality is the extra lift produced by saving 2 basis points in getting a consumer’s investment balloon off the ground over time is that of a popcorn fart ($10,000 earning 10% versus 10.02% the difference in 20 years is $245).

Although low fees are better than high fees they are only one aspect of returns, helping consumers find the right financial vehicle for their needs is even more important over time. My feeling has always been if you can justify the fee or commission to the consumer then all is well. The real question is not whether the fee is high or low, but whether you have earned it.

An NASD Fishing Trip 2/05
Several folks sent me a copy of a letter dated 6 January 2005 they said they received from NASD requesting member firms to send in “All communications regarding equity indexed annuities including broker-dealer use material and correspondence”. In the letter the NASD asked for

General marketing material as well as product specific index annuity material.

The firm’s written procedures for determining whether or not equity indexed annuities sold by associated persons of your firm are marketed primarily as investments and whether those sales constitute an outside business activity pursuant to NASD Conduct Rule 3030.

A list of the firm’s associated persons who have told the firm they are offering index annuities.

And lists of all businesses the firm or affiliates have agreements with to sell indexed annuities.

In August 1997 the SEC issued Concept Release No. 33-7438: File No. S7-22-97 requesting comments as to whether index annuities should be registered as securities. At that time NASD stated they felt index annuities were securities. However, after the comment period ended in 1998 SEC did not change their mind and let it stand that fixed index annuities were not securities.

Now, seven years later, this demand by NASD for information on a product that the SEC has determined is not a security, and therefore not under NASD jurisdiction may surprise some people, but technically NASD is operating within their limits. Representatives must inform their broker/dealer of outside business activities so that the B/D may state any objections and exercise appropriate supervision. However, the scope and tone of the letter seems to me to be a mixture of intimidation, and a fishing trip for evidence of anything that may be twisted into a possible security violation.

This isn’t the first time NASD has gone after index annuities. I heard they made similar requests a few years ago. However, targeting a fixed annuity that saved billions of consumer dollars from stock market loss in the midst of a bear market was bad timing, and NASD backed off.

Today is different. I have been told member firms that do not offer index annuities are telling NASD of the sales they are losing to index annuities. You need to remember the revenue sources of NASD are fees and fines, and fixed index annuities generate neither.

When I was president of a broker/dealer I used to tell my registered representatives that every morning they went into their office they were in violation of some NASD regulation and thus subject to fine, censure, license suspension or revocation. It was not because my reps were bad, it was because NASD has so many rules that they can almost always find something to nail you on if they want to.

If NASD discovered that a representative’s client sold a mutual fund and used the money to purchase an index annuity it could very well have been the right thing for the client to do. But during their investigation of the transaction NASD might well discover some unrelated stock trades incorrectly posted, a few prospectuses on the literature stand printed 366 days before today, or the absence of a time stamp on an order in a customer file. Martha didn’t go to prison for trading on insider information.

Although the NASD position is extremely one-sided they do have a legitimate concern. I have heard of agents that have essentially touted index annuities as “investments without risk”. Once I received a spamming email asking “whether my mutual fund returned 26% like their non-risk investment offered by XYZ insurance company did” (I forwarded this email to “XYZ” and they took action against the agent).

The definition of “marketed primarily as investments” is open to interpretation, but NASD may be successful in having SEC reexamine index annuities because they will find some ignorant or unethical agents egregiously marketing an index annuity as an investment security. However, there are steps the industry can take to combat this.

Quit calling them equity index annuities. They don’t perform like equities, they don’t look like equities, and under SEC Rule 151 they are not equities. They are fixed index annuities; FIAs not EIAs. Every time the press talks about EIAs or the annuity material uses “equity” in the description NASD’s case is strengthened.

Free both carrier and submitted agent materials of investment wording and language. The annuity buyer is not earning “stock market-like returns” they are getting “index-linked interest”. An index annuity is not “no risk investing” it is “interest enhanced saving”.

Fire the guilty. If a producer or agency markets index annuities as investments, overstates potential interest earnings, or fails to meet acceptable insurance department standards of market conduct, the carrier answer should be immediate termination.

And lastly, defend index annuities. Index annuities are regulated by state insurance commissioners, the insurance company assumes the investment risk, and index annuities are sold as long-term savings vehicles. Index annuities meet all the safe harbors to be deemed “not securities”. The industry needs to proactively state this message publicly and loudly to insurance regulators, security regulators, and the SEC.

Index Annuity Myth #2 “A Fixed Annuity Is For Old People” 2/05
I have heard many times that an annuity is only appropriate for consumers age 50 or older. There are two reasons usually given for this mindset.

The first is from folks saying that an annuity is designed to produce an income and therefore is better suited for retirement. However, anecdotal evidence suggests 98% of the annuities purchased are passed intact to the beneficiaries and never annuitized.

An income you can never outlive is a wonderful annuity benefit, but the vast majority of annuity owners use the annuity as a means of preserving and growing wealth. The desire to grow richer is not limited to the old alone.

The second reason has to do with the 10% penalty assessed by the IRS on annuity withdrawals under age 59 1/2, and some folks use this to say that you need to be in your 50s to think about buying an annuity because you don’t want the possibility of paying a penalty. However, qualified plans have the same penalty, and no one would suggest a 25 year old should not contribute to a 401(k) plan, or fund an IRA, because of this penalty.

The decision to use a fixed rate or fixed index annuity should not be based on age, but rather on tolerance for risk.

I believe a 30 year old should place their annual IRA contribution in the stock market because they have more than enough time to recover from bad times. But what if that 30 year old is so risk adverse that they keep putting that money in CDs? Switching to an index annuity should produce a better return over time than the bank. Conversely, if an octogenarian wants to take a portion of their assets and investigate the futures market, who is to tell them that they should buy.

Consumers may use annuities for their risk averse dollars, regardless of their age. A fixed annuity is not just for old people, it is a place for money you wish to keep safe.

“A Fixed Annuity Is Not For Old People”

Did you hear the one about the shyster’s client that sued the Federal Highway Department because even though they only intended to drive I-80 from New York to Chicago they didn’t get off until San Francisco because the road didn’t end until then, and they were now suing for cost of the extra travel.

Once is a while I see someone with an agenda crying that annuities are bad for older people. The rationale given is usually a misunderstanding of annuity maturity dates or the actual effect of surrender charges.

An annuity maturity is the longest a consumer may keep the annuity, it is not life without parole. The annuity owner may take their money out or annuitize the contract prior to the maturity date. The maturity date is the longest an annuity owner may force the carrier to keep the contract, not the other way around.

Whether a surrender charge is good or bad, or too long, depends upon what the consumer intends to do with the money. If the consumer’s needs all their money next year, they should not have purchased the annuity.

However, if the annuity represents merely a portion of their assets or is destined for beneficiaries and will not be touched, and the surrender charge provisions enable the consumer to meet their needs, then of course the annuity is appropriate.

 

 

MVAs  2/05
Mystical Voluminous Addendums (or MVAs as they are more commonly known) were designed by actuaries to make it impossible for producers to inform annuity buyers of what the actual surrender charges will be. It has caused producers to appear somewhat addled as they now say things like “the surrender charge in the 5th year is 6% of the premium, unless the interest rate environment has gone up or down since you purchased the annuity in which case the actual surrender charge could be higher or lower, but the net result will be no higher than the accumulated value and no lower than the minimum guarantee.” Annuities with MVA are now frequently tied to the DAAJTM (Don’t Ask And Just Trust Me) sales approach pioneered in the last century.

Although many producers I’ve spoken with tend to believe the previous paragraph, the real reason behind Market Value Adjustments is the one found in the “Buyer’s Guide To Fixed Deferred Annuities” produced by the National Association of Insurance Commissioners which states “Since you and the insurance company share the risk, an annuity with an MVA feature may credit a higher rate than an annuity without that feature”.

Carriers amortize the upfront costs associated with an annuity contract over a long period of time. Insurance companies typically buy bonds to back their annuities.

Issued bonds decrease in value when rates are rising and increase in value in a falling interest rate environment. If an annuity owner gets out early the carrier needs to recapture the previous costs not yet paid for, and is affected by any changes in value of the assets backing the annuity. If the annuity owner shares in any future declines in asset values the carrier’s risk, and money set aside to cover possible asset losses, is reduced and the carrier should pass this savings on to the consumer in the form of a higher return.

That is the theory. Is it reality? I don’t know. From a pricing standpoint having MVA does free up money. My problem is it is difficult to make comparisons on the returns of MVA and non-MVA annuities because often one carrier’s annuities all use or do not use MVA, and differences in returns between two carrier’s annuities may be due to some other factors.

In the last few years MVAs reduced or even eliminated penalties if the annuity was surrendered early because interest rates were falling. In the current cycle of rising rates MVA could result in higher than listed surrender costs.

MVAs are used in a minority of index annuities, so you do have a choice. However, the primary thing to remember about Market Value Adjustments is they do not come into play if the annuity is not surrendered early.


2004 Index Annuity Sales Soar 3/05

Although the final Advantage Index Sales & Market Report will not be released until mid-month the numbers show 2004 set an impressive record with over $23 billion in index annuity sales. Fourth quarter numbers fell off the third quarter’s landmark sales finishing under $7 billion. The top ten carriers for the quarter:

Allianz Life  $2,458,283,000   Sun Life 358,901,342
American Equity   542,739,688   Midland National Life 282,300,000
AmerUs Group 522,186,000   Jackson National Life 275,160,000
Old Mutual 496,564,246   Jefferson-Pilot 247,309,708
ING 400,067,785   Lincoln Benefit Life 191,272,942

The market share of annuities offering a premium bonus rose to 61%, a 10% increase from the previous quarter. The average street-level commission paid rose modestly. Annual reset designs dominate representing roughly nine out of every ten sales, and insurance agents continue to be the catalyst behind nineteen out of every twenty annuities sold.

I asked carriers what percentage of their sales were from 1035 exchanges, unfortunately, only a third of the carriers provided data and their individual numbers ranged from 13% to 85%. Based on conversations with carriers my opinion is 60% of the money going into index annuities is coming from another annuity.

On the equity life side AmerUs Group continues to dominate atop both quarter and annual EIUL sales with a 60% market share. Index life 2004 sales were $123 million, a 23% increase over the previous year.  The complete report will be publish later this month.


Circle The Wagons 3/05
January and February articles published by Best Wire Services paint a bleak picture of an index annuity world where options risks are unmanaged, there are “cutting-edge administrative requirements” and potential market conduct issues in a “heightened regulatory environment”. The 23 February article says A.M. Best will be making rating changes (euphemism for downgrades) unless the carrier can show they are not overly reliant on index annuities.

Why all the attention? Index annuities became successful.

The Best Wire Services articles came on the heels of an NASD request to members to send in damaging index annuity evidence (my phrase, not theirs), and two high profile California lawsuits against insurance companies that offer index annuities (although the main damage claims relate to annuity sales practices in general and not specifically to index annuities).

Carriers have always needed to properly hedge the options risk in index annuities and based on what I have seen most have done so, there have been lawsuits in the past against index annuity carriers, and appropriate market conduct has been an issue in the index annuity world since day one. Why all the recent attention? Index annuities became successful.

When index annuity sales were $5 or $6 billion a year in a $200 billion annuity world they could be ignored. Last year’s index annuity sales were over $23 billion – representing a fourth to a third of all fixed annuity sales – and many major insurance companies are considering entering the market. Sales of $24 billion and growing provides a juicy target for trial lawyers, a loss of revenues to NASD if those sales hinder variable product sales, and potential damage to carrier profitability if the risks are not properly covered.

This is only the beginning of the scrutiny. So far any negativity in the index annuity story has been confined to the trade journals, but the general press will pick up the story and write some sensational articles about alleged index annuity consumer abuses. Next up will be a regulator or politician asking for an investigation. The SEC will reopen the question as to whether index annuities are securities, and broker/dealers that feel they have lost money to index annuities will smile. Whether there is an actual fire underneath this smoke is immaterial; it would not be the first time allegations of a crisis become a self-fulfilling prophecy by provoking a crisis.

What can be done? The carriers need to act swiftly to address the concerns.

1. Show You Know.  The carriers will need to show, probably through the use of independent experts, that they know what they are doing in managing the financial and hedging risks of index annuities.

2. Clean up the products. There are index annuities wherein consumers do not understand what they are getting, and this is not merely my opinion. I have spoken with many, many producers and asked them how the crediting methods of certain annuities work, and there are products where I have never had a producer correctly explain how the annuity credits interest. I have given the public-approved materials for some index annuities to consumers and asked them to tell me how the product works; often they can’t. Carriers need to consumer test their products and sales materials to see if the consumer gets it close to right.

3. Train and police the producers. The industry’s attitude has essentially been “someone else” is responsible and this must change. Carriers must offer ongoing training to producers, make it mandatory, and document it. Carriers must draft guidelines detailing producer duties and establish supervisory procedures that red flag possible violations (Advantage Compendium has a free template available to insurance companies titled Annuity Producer Guidelines). And carriers must punish the guilty.

4. Help insurance regulators redefine what a fixed annuity is. Almost 20 years ago SEC developed three safe harbor rules to define what is not a security. The first two guidelines are rather straightforward, it is the third one that some will try to hang index annuities on. What does “not marketed primarily as an investment” mean? Good question, but I am sure NASD has a definition in mind.

Carriers need to help regulators and legislatures define what a fixed annuity is – essentially stating what is the turf of a state insurance commissioner. The reality is everything from aluminum siding to luxury cars are marketed as investments, and it is easy to say fixed annuities are also marketed as investments. NAIC and NCOIL need to rewrite what a fixed annuity is. A fixed annuity is a growth vehicle, the interest earned will fluctuate because the financial environment fluctuates, the return earned by a fixed annuity could be compared with or even exceed the return of a security, and it is a better investment than aluminum siding, but a fixed annuity is not a security because principal and credited interest cannot be lost due to a bad stock market and values are guaranteed by a state guarantee fund. That is why a fixed annuity is not a security.

If index annuity carriers do not change the way they do business they could face a world wherein most, if not all, index annuities will be classified as securities, require SEC registration, require a prospectus, and require Series 6 or Series 7 registered producers to sell index annuities through their broker/dealers. However, if index annuity carriers act now and address the issues they may create a better world.


Index Annuity Myths 3/05

#3 “Index Annuities Are A Mutual Fund Alternative”
An index annuity is sometimes sold as an alternative to a mutual fund or variable annuity, and anecdotal research suggests half of the money going into index annuities is coming from securities (mostly variable annuities). Whether this way of referring to an index annuity is correct depends upon what the definition of “alternative” is.

One should not tout the index annuity as an alternative way to play the stock market without risk, because index annuities are not designed to be investment rivals of securities. If the future market is predominantly bullish then equity investments will significantly outperform index annuities, and the index annuity alternative way will mean lower returns on your money.

However, from talking with consumers I get the feeling there are a lot of people that own, or are thinking about owning, investment securities that probably shouldn’t, because they do not have the temperament for the risks of the market, or perhaps they do not have the time to recover from a prolonged market bad patch. For these people index annuities are an alternative, as soy milk would be an alternative for the lactose intolerant to moo milk. In these cases the index annuity is not being presented as a better investment, but as a financial tool that suits their needs.

#4 Index Annuities Won’t Perform In A 7% Stock Market
I addressed this in an article three years ago [Index Annuities In A 7% World] and the story goes like this:

Warren Buffett is predicting that stock market returns will average closer to 7% than 10% over the next decade or two. Therefore, since index annuity interest only reflects a portion of equity index gains a 7% market means index annuity returns will be terrible.

However, Mr. Buffett did not mean the market would go up 7% and 7% and 7% each and every year. He meant that the market might go up 15% then fall 5% then go up 25% then fall 8% then go up 12%, and the result would be a 7% annualized return.

The great thing about annual reset index annuities is they reset annually. What that means is in the period above the index annuity does not participate in the 5% down year and the 8% down year, but only in the up years. Because of this the index annuity shares in a 10% annualized return and not the 7% of the actual stock market. Index annuities with a reset structure could perform very competitively in a sideways market.


The Real Minimum Returns 3/05
Rules on annuity nonforfeiture specify the minimum returns that must be guaranteed for fixed annuities. For many years the guaranteed benefit for single premium annuities needed to be based on a minimum of 3% interest paid on 90% of premiums; a lower premium percentage could be used for flexible premium annuities. The rules then changed to permit a lower rate to be paid, reflecting the recent lower interest rate environment, and the rules will change again.

Actual index-linked interest credited usually beats the minimum guarantee

Today there are a variety of minimum rates paid on premium amounts ranging from under 90% to 100%. However, the reality is under most crediting method assumptions the actual index-linked interest credited for a surrender period term will be higher than the minimum required benefit. If you look back over the last 50 calendar years, plug in current rates, caps and/or spreads, and calculate the returns based on product surrender period, you find that:

The returns of all annual reset index annuities using annual point-to-point methods, or monthly or daily averaging, exceed the underlying annuity contract’s minimum guarantee for every historical period.

Even though this history includes the terrible ‘70s and the recent millennium bear market, in every case the minimum guarantee of the individual annuity was always exceeded. Even when I dropped interest caps to the 5% minimum of some contracts the hypothetical results still won.

Always exceeding the minimum was not true for every method. Index annuities measuring and not locking in index performance for periods of 3 years or longer had terms wherein the minimum guarantee came into play. Biennial methods, and the other averaging method known as monthly cap gain-not loss, had minimum guarantee stretches in the 1970s.

This does not mean annual reset methods never had low returns. Some products with shorter surrender periods only beat the minimum by a bare fraction of a percent and even the annuities with the “best of the worst” hypothetical performance were still hard pressed to deliver 3% or better returns in terrible times.

All this implies a strong minimum guarantee is not really needed for many index annuity designs because the structure of the product will produce better than minimum results even in bad times, and money that may be saved by slicing the guarantee to nonforfeiture minimums could be spent to enhance index-link performance.

 

Honest Hype  4/05 
The role of marketing is to promote the advantages of a product. Unfortunately, this role is sometimes frankensteined into producing misleading sales hype. In the case of annuities the hype typically results in overstretching the potential returns. However, the benefits of annuities are real and this may be dramatically shown with a little honest hype.

If I could increase your income at retirement 46% without increasing your risk would you be interested?
Retirement planning instruments offer tax-deferral. Not only does the principal earn interest (simple interest at work), and the interest earns interest (compound interest at work), but the money that would have gone to the IRS also earns interest (tax-advantaged interest at work).

Suppose we had $50,000 and were in a combined federal and state tax bracket of 33%. And say both a taxable account and an annuity are earning 6%. The annuity benefits from triple interest crediting and works with the full 6% interest. However, the taxable account produces an IRS Form 1099 every year that says part of the interest must be paid in taxes, whether it is being used or left for later, so we are left growing at only 4%.

The annuity advantage means we would an amazing 46% more interest from the annuity than we would get from the taxable account in twenty years. An annuity could mean the difference between enjoying retirement or just getting by.

If I could potentially double your interest income without increasing your risk would you be interested?
As I write this my top local bank is offering 3.15% on their 1-year CD and the biggest bank in town credits 1.55% APY on their 1-year CD. What is the best 1-year CD rate in your town today?

If a consumer’s bank is paying 1.55% do you have a fixed rate annuity yielding 3.10% or better? If your top local bank is paying 3.15% can you find an index annuity with a cap of 6.3% or higher? You can offer consumers real or potential interests that is double what they are earning.

My work with consumers implies they want 2% more interest to justify moving their money to an annuity – not hype of unsustainable double-digit returns – simply 2%. Although the rate differential between CDs and fixed rate annuities will continue to get squeezed this year, index annuities offer a viable way to get that 2%.

If I could reduce or eliminate owing taxes on your Social Security benefits without increasing your risk would you be interested?
When preparing the Form 1040 a portion of a retiree’s Social Security benefits, as well as all tax-free municipal bond interest, are added on top of the normal taxable income to determine if any Social Security income will be subjected to income taxes. Shifting some assets to deferred annuities may stop this taxation because annuity interest kept inside the annuity is not included in the Social Security Benefit Taxation formula.

If I could give you a friendlier minimum guarantee than you get with a Savings Bond...
If you buy a Series EE Savings Bond today you are guaranteed a minimum effective annual rate of 3.53% IF you wait 20 years (If you cash in the bonds in 19 years there is no minimum guarantee). Although I am unaware of any fixed annuities with a similar minimum guaranteed rate I do not believe you ever need to wait 20 years to receive the annuity guarantee stated in the policy.

If I could show you a safe money place that has outperformed CDs would you be interested?
Looking back at every possible five year period the average index annuity has delivered more interest than the average CD, sometimes dramatically more interest.

If I could show you a way to possibly earn more interest without subjecting your money to stock market risk of loss would you be interested?
This is the index annuity story. You may earn significantly more interest with an index annuity than you would in the bank. No, you will not earn stock market returns – if you want stock market returns (and risks) buy equities. But you just might earn more interest over time with an index annuity without incurring market risk on your principal and what you have earned thus far.

If I could show you a way to end withdrawal penalties but still earn competitive interest would you be interested?
When a certificate of deposit renews a new interest rate is declared and a new penalty period begins. Even if that CD has been rolled over for 30 years there will still be a new “penalty for early withdrawal” in year 31.

Fixed annuity surrender penalties – with a few exceptions – end at some point down the road. There comes a time when new annuity rates are declared without penalty.

If I could show you marketing that didn’t hype what it was selling would you be interested?
Annuities offer real advantages that do not need to be hyped.

Why Did CD Rates Climb & Annuity Rates Stall?  4/05 
In the last year short-term certificate of deposit rates had their greatest percentage growth in history. The average CD purchased in mid-March 2004 with a yield of 1.10% renewed in mid-March 2005 at 3.25% – almost triple the year ago rate.

By contrast, typical fixed annuity base interest rates were in the 3% to 3½% area last leap day and were in the same vicinity when February ended in 2005, and index annuity caps and rates were lower now than they were then. Why did CD rates go up while annuity rates stayed flat?

CD yields tend to track short-term interest rates because of what they are backed by. The best known short-term interest indicator is probably the federal funds rate, which is the overnight rate charged between banks. The Federal Reserve raised this rate for the seventh time since last summer at their March meeting. Short-term CD rates have directly responded to these increases and risen accordingly.

Fixed annuity rates are primarily determined by the yields earned on bonds owned by the insurer. To a great extent bond yields also drive index annuity participation as well. Bond yields remained flat to falling for the year in question, which is why annuity rates did not rise.

Why did long-term bond yields stay flat when short-term rates rocketed? You will hear many different answers ranging from too much money (liquidity) in the hands of investors to a weak domestic economic recovery to China’s monetary policies. All or none of this may be why.

Annuity rates tend to react more slowly to interest rate cycle changes because changes in the insurer’s bond portfolios are made gradually over time. This is why annuity rates seem much more competitive than CD rates when rates are falling and less competitive when rates are rising.

The good news is that bond yields are finally going up and we are seeing both fixed rate and fixed index rates increase as well. How high will they go? Not even Mr. Greenspan knows.


The End Of Hypotheticals  4/05 
In the spring of 1996 I completed a set of hypothetical returns on all eleven index annuities available by applying current rates to fifty years of historic index values. Due to demand I kept producing these hypothetical pages on an ever-growing number of annuities, and the Index Annuities Guide and accompanying Advantage Index Card became monthly publications providing hypothetical data on well over a hundred index annuity products. April 2005 is the final issue for both publications.

The main reason I am ending publication is that my time may be more profitably spent on other aspects of index annuities. I will continue to conduct hypothetical testing on new methodologies because it is the quickest way to separate marketing hype from return realities, but these will be for myself. However, I would like to share a few return realities I believe I have generally found to be true.

Hypotheticals Do Not Predict The Future
Whether you are looking at a Morningstar or Value Line or a Bookie Bob track record of historical performance one always needs to be aware that past performance in any shape or form whatsoever has absolutely no bearing, correlation or predictive powers regarding future returns of any financial vehicle And yet we all try to use past data to predict future events or look for a modern Cassandra to lead us (and like Cassandra’s prophecies if we actually heard the truth we’d probably ignore it).

Hypotheticals based on the past will not tell you what future results will be or the probability of certain results. Even results based on the finest computer models can only tell you the probability of certain outcomes if the model’s assumptions are correct. It is like spinning a roulette wheel based on the outcome of a roll of the dice.

Hypotheticals Do Not Predict The Past
The other problem is most index annuities cannot even predict the past because today’s cap rate or participation rate or yield spread can be changed. In the last year alone caps on most products have swung from 25% higher to 25% lower than where they started. Two hypothetical studies looking at the same historical period could post results 50% apart depending upon the day you ran the illustration.

But They Can Help Detect “Too Good” Rates
In the fixed rate world it is easier. If ten products have similar surrender periods, similar guarantees and similar commissions, but one of these products has an initial interest rate that is 2% above all the others, questions would be asked.Index annuities are more difficult to compare because of the wide variety of crediting methods used, and this is where hypothetical models are useful in detecting returns that are outside the norms so that questions can be raised.

If you plugged in last month’s current annual reset product participation rates, caps and spreads into 50 years of index movement and determined the annualized returns broken down by surrender period you found:

5-year products had an average annualized return of 4.33% and product average returns ranged from 3.08% to 5.03%

7-year products had an average annualized return of 4.53% and ranged from 3.58% to 5.31%

10-year products had an average annualized return of 5.12% and ranged from 3.98% to 6.15, but one annuity came in at 7.12%

Basically the hypothetical returns of almost all of these products are within 1% of the average return for their surrender period and reflect similar pricing. There are two exceptions. One 5-year annuity has a 3.08% return, which is well below the others; one 10-year annuity has a 7.12% return; well above the others. Why?

The carrier with the 5-year annuity is discouraging sales of this product by offering a less competitive rate because they are working on other products; it is a temporary situation. The carrier with the high 10-year index annuity is a bigger red flag. How can they offer a rate that results in a hypothetical return that is almost 40% higher than the average? The answer may very well be that they cannot and future renewal rates will be less competitive to make up for it.

Hypothetical models may also be used to verify marketing claims. None of these annuities at current rates ever produce a 10% or greater return for their entire surrender period. So, if someone claims their annuity will give consumers “double-digit” returns you have reason to doubt the veracity of their message.

These hypothetical returns do not mean if you buy an index annuity today that you will earn 4.33% annualized over a 5-year period, 4.53% over a 7-year or 5.12% over 10-year period. For that to happen the future period would have to exactly repeat as the past did, but in miniature, and the participation rates or caps would never change. The hypothetical results have no bearing on future returns, which is probably the most important reality to remember.

Index Annuity Customer Complaints  5/05
I have noticed allegations are made from time to time, usually by competitors offering other products or services, that index annuities have often been inappropriately sold. However, these allegations are never supported or documented.

The National Association of Insurance Commissioners (NAIC) gathers data on customer complaints from all of the state insurance departments. This information is available on the Consumer Information Source (CIS) part of their web site http://www.naic.org/consumer/ on a company by company basis. I reviewed and totaled the number of closed customer complaints for 2004 relating to index annuities, variable annuities and annuities in general for the entire universe of all of the index annuity writers and the 25 largest sellers of variable annuities. Although I was able to find individual complaint statistics on each company, I did not want to turn this article into a “morality ranking”, and so I will only talk in terms of aggregates.

The top 25 variable annuity issuers were responsible for $122,393 million in new VA sales in 2004. The top 25 VA writers accounted for over 95% of total VA business.1 The number of variable annuity specific closed customer complaints was culled from the CIS site on the top 25 VA carriers

The entire universe of 35 index annuity carriers generated $23,324 million in 2004 index annuity premium. The number of index annuity coded closed customer complaints was determined for each carrier.

2004 Variable Annuity Index Annuity
Sales $122,393 Million $23,324 Million
Average Complaints Against Carrier 7.24 1.09
Most Complaints Against A Carrier 55 9
Least Complaints Against A Carrier 0 (1 Carrier) 0 (22 Carriers)

There were 181 closed customer complaints against the 25 top variable annuity writers, or an average of 7.24 complaints per VA carrier. The most complaints against a VA carrier were 55; one VA carriers had zero complaints. The median number of complaints was 5.

There were 38 closed customer complaints against all 35 index annuity writers, or an average of 1.09 complaints per index carrier. The most complaints against an index annuity carrier were 9; 22 index carriers – or 63% of the total – had zero complaints. The median number of complaints was 0.

On the VA side there were $676 million of sales for each complaint. On the index annuity side there were $614 million of sales for each complaint. The variable annuity side had fewer complaints per dollar of premium.

In 2003 index annuity carriers had 30 complaints against $14,015 million of premium ($467 million for each complaint) and in 2002 index annuities had 16 closed complaints against $11,674 million of sales ($729 million for each complaint). I was unable to determine variable annuity complaints for the top players for these years.

Although there were 38 index annuity complaints and 181 variable annuity complaints in 2004 there were 895 closed complaints against traditional fixed annuity insurers.

What conclusions can be drawn? Based on closed consumer complaints there does not appear to be support for the contention that index annuities have more market conduct consumer problems than other type of annuities.

1. Carey, Rick. Variable Annuity Sales Reached A Record $128.4 Billion In 2004. National Underwriter (v.109, No. 9 pp. 6-7)

May Day Savings Bond Revolution 5/05
Series EE Savings Bonds issued on and after May 1, 2005, will earn a fixed rate of interest, set at the time of purchase. The new rate will apply for the 30 year life of each bond, including a 10-year extended maturity period, unless a different rate or rate structure is announced for the extension period. Interest accrues monthly and is compounded semiannually. A fixed rate will be announced for new issues each May and November. EE bonds with issue dates prior to May 1, 2005, will continue to earn as before with interest adjusted every six months.

The Department of the Treasury will set the fixed rate administratively. The rate will be based on 10-year Treasury note yields and adjusted for features unique to savings bonds.

What this means...If interest rates are higher in the future EE bond buyers will be locked into current low rates and could lose out on thousands of dollars of potential interest.

The minimum guarantees, tax-deferral and safety of principal associated with savings bonds can also be found in fixed annuities, but fixed annuities now have the definitive edge over savings bonds in producing future competitive yields.

Index-Link Power (How It’s Done) 5/05
An index annuity provides the potential for higher index-linked interest and protects principal and credited interest from market risk. One of the objections sometimes raised when the index annuity story is told is that it seems too good to be true. How can the insurance company provide both potential and protection? Let us look at how the index-link approach really works.

Another word for index-link is option. If you’ve ever given a car seller $50 to hold a car for you at a certain price you’ve participated in options. You put $50 on the table to hold a car, the car seller agrees to accept your $50, the seller is obligated to sell you the car at the agreed upon price. But as the option buyer you are not obligated to buy the car, you simply have a right to buy it at that price. You can walk away and the most you can lose is your $50.

Equity options work the same way and I m going to use a real world example to show how the index annuity approach utilizes options to provide the potential for higher fixed annuity returns. To make this cleaner I am going to ignore transactions costs and will state this is not an inducement to sell or buy any security and is for purely educational purposes.

Cheerios, Wheaties & Calls
Let’s say we have $50. At the end of April the price of a share of stock of General Mills (symbol: GIS) closed just under $50. At the same time you could have purchased a nine-month certificate of deposit from IndyMac Bank of California with a stated annual percentage yield of 3.73%, which will produce 2.8% in interest for the nine-month period.

We know if we buy the CD it will return 2.8% in nine months. What will be the return on the share of General Mills over the same period? We don’t know. It could be greater than 2.8% or it could be loss.

There is a third choice. At the end of April a stock exchange listed call option giving the right to buy General Mills at $50 at anytime within the next nine months last traded for $2.05. If we buy the call option – or equity-link – we have the right to buy General Mills at $50 a share and this right costs $2.05.

Protection & Potential
Let’s say our first requirement is to ensure we still have $50 in our hands nine months from now. If we put $48.63 in the CD it will grow back to $50 at the end of nine months ($48.63 x 1.028). This leaves us $1.37 from our $50. A full option giving us 100% participation in any growth in General Mills stock costs $2.05, but we don’t have $2.05. The option seller says we can buy two-thirds of the option ($1.37/$2.05 = 66.8%) and he’ll keep the rest.

The Scenarios
It is now nine months later. What if General Mills stock is at $56 a share? We would use our option and buy the stock at $50, sell it at $56, and make $6. Our “participation rate” in this increase is 66.8%, so our share of the gain is $4 with the index seller keeping the other $2.

The CD is now worth $50. We add the $50 from the CD to the $4 realized from our equity-link and the result is $54, or an 8% return on our $50.

What if the price of General Mills stock had been $50 or less at the end of the period? We wouldn’t use the option and the $1.37 spent on it is gone. However, because most of our money was placed in the CD we still have $50, and if we wanted to we could try this option/CD combo again for the next period.

This is how an index annuity works. The primary differences are the insurer uses bonds instead of CDs, index option instead of stock options, and an annual period instead of nine months.

Spring Holiday  5/05
I write quite a few articles and launch several new research projects during the course of a year. In the fall and winter of the annum the new ideas and complete sentences come relatively easy and life is good, but it seems every spring the creative part of my mind takes a holiday.

I’ve tried to figure out why this is. I’ve theorized that perhaps the chance in tidal forces produced by the vernal equinox lowers the stimuli to my neural centers. Or, perhaps the flowering of new plants has triggered an allergic reaction causing my sinuses to swell and thus press against my frontal lobes. But I think the real answer is I get a good case of spring fever that brings out some buried urge to revert to my more primitive self.

Back 50,000 years ago spring meant that winter was over and man could leave the cave. There wasn’t much to do in winter back then. After making sure the fire was still going and the spears were sharp, man was left with a lot of free time to paint scenes on the cave walls and ponder life’s difficult questions such as why do men have nipples? Spring was a time to quit pondering and venture out into the warming world teeming with new life, and hunt and explore.

I get up with the sun on these spring mornings, plop myself in front of the keyboard, and try to write articles and think deep thoughts, but something outside is calling me. Normally, a ringing phone is an intrusion on my writing, but today I’d welcome a call. “Hello...Yes, I’d be happy to speak at your conference next week...It’s in Salina?...I’ll be there and bring kites for everyone.”

I find myself looking for excuses to get away, “Honey, we haven’t visited your mother in ages and I just have to know how her bunion surgery went.” Or, I will convince myself that I need to wax the car, weed the lawn, and clean out the gutters before I can possibly finish that story on market trends.

By the time July rolls around I can think again and by September I’m back pounding on the laptop spewing out verbiage and concepts with abandon, but I really do resent losing my mind for part of a season every year. Perhaps I should simply accept the primitive urges and quit fighting it. Does anyone know of a vacant cave with wireless web connections?

 

First Quarter Index Annuity Sales Dip  6/06 
The Advantage Index Sales & Market Report shows first quarter sales of $6427 million. Index sales were off 5% from the previous quarter and represented the second quarterly decline in a row. First quarter sales were up 53% from the same period a year ago. Over half of the carriers reported declines.  The top ten carriers for the first quarter:

Allianz Life $ 2,269,369,000   Sun Life  301,170,478
American Equity 620,261,954   Midland National Life 279,100,000
Old Mutual  542,178,794   Jackson National Life  211,180,214
AmerUs Group  502,485,000   Jefferson-Pilot  192,093,000
ING 370,027,789   Allstate Financial 176,247,296

Allianz continues domination of the market with a 35% market share. To put that in perspective, Allianz sales equal those of the smallest 29 carriers in a market of 35 companies. Sales of the top three carriers continues to account for over half of all sales and the top ten make up 85% of sales.

Annual reset designs dominate representing roughly nine out of every ten sales, and insurance agents continue to be the catalyst behind nineteen out of every twenty annuities sold.

The new players are Aviva with Progressive Indexed, Great American with the American Icon, Legend and Valor annuities, and West Coast Life with Index Advantage. Two additional carriers are scheduled to launch index products within 30 days. New products include American National’s ValueLock 7 and 10, Jefferson-Pilot’s Pro 7 and Pro 13, and Midland National Veridian 7. The Advantage Index Product Sales Report is now available.

Can Index Annuities and Variable Annuities Complement Each Other?  6/06
by Rich Tucker, Vice President Ruark Insurance Advisors

Proponents of index annuities and variable annuities are typically mutually exclusive. Strongly held beliefs are found among distributors of each camp and these beliefs tend to migrate upwards to the insurance company manufacturers. The results are insurers that focus only on their particular world of variable annuities or carriers seeing only their own universe of index annuities. However, a look at possible synergies from a broad perspective and joint management of index annuities and variable annuities can create cost savings.

On the one side you have carriers creating variable annuities. Variable annuities are being enhanced to offer additional guaranteed benefits such as guaranteed minimum death benefits, guaranteed minimum income benefits, and guaranteed minimum withdrawal benefits. All of these guaranteed benefits are “put-based” benefits, meaning they produce value if the underlying funds decline. Insurance companies typically use reinsurance or hedging strategies to manage the financial risks of these variable annuity guaranteed benefits.

On the other side you have insurance companies manufacturing index annuities using “call-based” derivatives to manage the index participation formula. Call-based means they produce value if the index increases.

I did some calculations of the expected cash flow to the insurance company of a put-based variable annuity guaranteed benefit, in this case a guaranteed minimum withdrawal benefit. The insurance company makes money through 95% of the stochastic scenarios generated, but can lose significant money ($30 million for each $1 billion of sales) the remaining 5% of the time.

 

Index annuities, being call-based, have the opposite effect. Benefit costs to the insurance company arise when the underlying index increases. When I calculated the expected cash flow to the insurance company with the index annuity under the same stochastic scenarios used previously the shape of the curve is reversed, indicating that indexed annuity participation is high when variable annuity benefits are low, and vice versa.

When VA and Index Annuity Hedging Strategies were combined the probability of a loss fell by 80%!

What happens if an insurance company can combine the index annuity call-based participation formula and the variable annuity put-based guaranteed benefits? When I combined $5 billion of GMWB with $1 billion of index annuity the probability of a loss decreased by four-fifths, from 5% in in the GMWB only scenario to only 1% in the GMWB-Index Annuity combination. The worst case loss has declined 86%, from $350 million to only $50 million.

An insurance company that can create this type of combination should be able to significantly reduce hedging costs. Although there are not many companies that currently have significant blocks of both index annuities and variable annuities, this may change over time if companies evolve to create balanced product offerings of indexed annuities, variable annuities, and fixed annuities.

Reinsurance can be a mechanism to create this balance immediately. Companies with a heavy concentration in indexed annuities could assume reinsurance of variable annuity benefits, or companies with a heavy concentration in variable annuities could assume reinsurance of index annuities. I have found that this powerful risk management technique is not being utilized by the insurance industry today and could provide a win-win scenario for both variable and index annuity manufacturers.

I heard Mr. Tucker present this elegant and usable concept and asked him if he would allow me to share it with my readers. I encourage those involved in hedging on both sides of the annuity aisle to contact Rich Tucker at 973-783-3168 or Rich@ruarkonline.com. – Jack Marrion

Do You Like Me? 6/06
A recent article 1 divides our possible work partners into four categories. Everyone wants to work with “lovable stars” that are both competent and likeable, and “incompetent jerks” are usually quickly fired. That leaves the two middle categories of “lovable fools” – folks that are less bright but they are fun to be around, and “competent jerks” – folks that know their stuff but can be, well, you know, jerks.

Being likeable could offset a competitor’s rate advantage

We tell ourselves that given the two middle categories that we will usually take the competent jerk. After all, the point is getting the job at hand done and if the person working with us is likeable too, that is an added plus. However, the story says people don’t use jerks, regardless of how much they know, because they are jerks. A finding that means I will need to work harder on my interpersonal skills, and one that reinforces an old business adage – people do business with people they like.

Psychology 101 taught that we like people who are similar to us and have an attractive personality. In a sales world it translates into consumers working with producers that are likeable. The article seems to hint that although we respect knowledge we would rather work with a likeable barely competent producer than a brilliant jerk. It may also mean being likeable could trump a competitor’s advantages if the competitor is perceived as less likable.

Increasing likeability can mean both increasing sales and decreasing costs

Multi-year fixed rate annuities and certificates of deposit are to a large part commodity, spreadsheet products. If two CDs or two fixed multi-year annuities have similar terms, but one has a higher rate than the other the one with the higher rate often wins. However, a recent study indicates that being likeable could be more important that rate.

Likeability versus Rates
Another article reported results of a study where a bank had increased assets fivefold in five years and they did it while offering among the lowest rates on savings in their market.2 How? By positioning themselves as the most convenient bank and doing things like being open seven days a week, and holding an umbrella over you and walking you to your car when it rains. The bank opened 1.1 million new customer accounts in 2004 while offering less competitive rates.

Although the article used a different term, I think the reason for this bank’s success is it comes across as more likeable than other banks.

What are the implications for producers? How you relate to others is more important than product knowledge, and if you are competing against a better rate you may still triumph by being more likeable. Consumers want to buy from people they are comfortable with, and knowing you are reachable and going to be there for them if they need you may well be worth more than a competitor’s extra half percentage of yield.

What defines a more likeable carrier? Perhaps making it possible to talk to humans instead of phone trees when one calls for help or creating easy to understand customer account statements. Or if you are a marketing company you might increase your likeability by telling producers they will never have to deal with the poor service of a jerky insurer because one of the marketing company’s people will handle all of their needs.

None of this means that one can succeed on “likes alone”. The producer, carrier, marketing company or bank still needs to meet the requirements of their job; incompetence will eventually run you out of business regardless of how nice you are. However, increasing likeability can mean both increasing sales and decreasing costs, and everyone likes that.

1. Casciaro, T. & Sousa Lobo, M. (June 2005) Competent Jerks, Lovable Fools, and the Formation of Social Networks, Harvard Business Review (pp 92-99)

2. Youngme Moon (May 2005) Break Free From The Product Life Cycle, Harvard Business Review (pp 87-94)
---------

Autobiography (sung to the tune of When I Was A Lad from H.M.S. Pinafore a/k/a Captain Crunch Theme) 6/06

When I was a lad I served a term
As stockbroker at an in
vestment firm.
I dialed cold calls and touted daily stocks,
And I always heeded the researcher’s talks.
But I sold so little, they rewarded me
By making me consultant to the industry.

CHORUS – He sold so little, they rewarded he
By making him consultant to the industry.

From stockbroker I went into management
Where I told brokers where money should be sent.
The firm announced what needed to be sold,
And I taught my brokers what needed to be told.
I taught so poorly they rewarded me
By making me consultant to the industry.

CHORUS – He taught so poorly, they rewarded he
By making him consultant to the industry.

A bear market caused a change in plans
And as annuity wholesaler I then began.
What producers really needed, I never could grasp
So my regional territory always finished last.
My manager proposed a new career path for me
By suggesting my consulting to the industry.

CHORUS – His manager proposed a new career path for he
By suggesting his consulting to the industry.

An investment dealer I then did own
Where I directed the company from atop my throne.
As the employees did the work my profits grew
Until my income was great though my working days were few.
I worked so little, a buyout rewarded me,
And I became consultant to the industry.

CHORUS – He worked so little, a buyout rewarded he,
And made him a consultant to the industry.

And now I sit at the peak of the pile
Dispensing bits of wisdom with smugness and a smile.
My speaking schedule’s full and my books are selling,
If a consultant life’s your goal then heed the words I’m telling.
Make sure you sell very little and a poor teacher be
And you may become consultant to the industry.

CHORUS – Make sure you sell very little and a poor teacher be
And you may become consultant to the industry.

©Advantage Compendium

 

Copyright 1998-2009 Jack Marrion, Advantage Compendium Ltd., St. Louis, MO (314) 434-6030. webmaster at indexannuity.org. All information is for illustrative purposes only,  does not provide investment or tax advice.  No index sponsors, promotes, or makes any representation regarding any index product. Information is from sources believed accurate but is not warranted. Advantage Compendium neither markets nor endorses any financial product.